Thank you for choosing to book with Swinside Inn. We look forward to welcoming you and hope you enjoy your stay. The following Terms and Conditions apply to your booking.
When you make your reservation you are entering into an agreement with us. The Terms and Conditions below form the basis of a legally binding contract between us (Swinside Inn) and you (The guests)
Cancellation by You: Once, you have booked your stay, our agreement becomes a legally binding contract and any payment is non-refundable. If you need to cancel please contact us immediately.
In certain circumstances, if we have managed to resell your room, and subject to our agreement, we may allow your payment to be used towards a future stay of similar length. This is, however, subject only to a confirmed not a provisional future booking, within a strict timescale and at our total discretion.
For cancellations made or failure to take up the booking without cancelling you will be liable for the total amount of your stay plus any costs incurred as a result of your cancellation. Irrespective of the reason for your cancellation such as adverse weather conditions, personal injury and/or the death or injury of a relative or friend or as a result of transportation problems either private or public etc. (To cover these events please refer to the paragraph below on Insurance) We also reserve the right to charge you for the full balance due for the whole of your booking if you leave before your due date. Cancellations must be made or confirmed in writing.
Insurance: Can we please draw your attention to the fact that a confirmed booking, either verbal or written, constitutes a binding contract. Because you will not be refunded, if you decide to cancel, in line with other types of holiday bookings, you are strongly urged to consider taking out cancellation insurance, which is inexpensive and can be obtained from any good broker. Quality insurance will cover many occurrences including death, injury, illness and redundancy, summons for jury service or as a court witness and your home becoming uninhabitable. It is appreciated that unavoidable cancellations may be made for the above reasons, which is why we recommend you claim on your insurance policy to cover financial losses. Why take the risk when you can protect your entire holiday from as little as £14.00 per booking.
Non-availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund. Arrival and Departure: Your accommodation will be available between 2pm and 10pm on the day of arrival (unless otherwise arranged). Your room may not be available if you arrive earlier than the agreed time, as we may be busy preparing your room. Please ensure that you contact us if you anticipate arriving later than an agreed time. Failure to notify us may result in the room being re-let. Please be ready to leave the accommodation by 10am on the day of departure (unless otherwise arranged). Late departure will result in an additional day’s tariff being added to your bill.
Damage Policy: Please take care when staying in our property. You are responsible and liable for any breakages or damage which you cause to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge of £100 if you do not report this at the time of occurrence. You will be notified in writing as soon as it is reasonably practicable, if the damage is discovered after you depart. We reserve the right to charge further sums if we are unable to re-let your room as a consequence of the damage.
Take-Away Food: All Hot take-away food is strictly prohibited from the premises. Anyone found bringing back fish and chips, pizzas, curries, kebabs etc will be asked to leave. You will be liable for the whole cost of your stay, whether or not you are asked to leave. In addition there will be a charge equal to 2 night’s stay for deep cleaning of the room. You will be notified in writing as soon as it is reasonably practicable if evidence of hot take-away food in discovered after you depart. We also reserve the right to charge further sums if we are unable to re-let the room as a consequence of damage caused by eating hot take-away food in your room. With over 30 eating establishments in Keswick alone, there is absolutely no reason for consuming takeaways in the guest room. This rule will be applied without exception. At ‘peak times’ we now provide evening meals, so if you are unable to find a venue to eat in town we will be happy to cater for you providing we are asked to do so before 6pm the previous day and subject to existing commitments. All special diets can be catered for.
Alcohol: Please note that alcohol not bought on the premises is not permitted in the Guest Bedroom’s without prior consent of the owners.
Smoking: Please note smoking is against for law on our premises. There is an area just outside the property for smoking. Anyone found to be smoking in the Guest House will be asked to leave immediately. You will be liable for the whole of the cost of your stay, whether or not you are asked to leave. In addition there will be a charge equal to 2 night’s stay for deep cleaning the room(s). You will be notified in writing as soon as it is reasonably practicable if evidence of smoking is discovered after you depart. We also reserve the right to charge further sums if we are unable to re-let the room as a consequence of the smoke odour.
Anti Social Behaviour: We welcome guests to our Guest House and want you to fully enjoy your stay with us. However, to protect the enjoyment of all our guests, in instances of what we determine to be unacceptable behaviour, we reserve the right to insist that you immediately vacate The Swinside Inn. You will remain liable for the whole of the cost of your stay. You will be notified in writing as soon as is reasonably practicable if any damage is discovered after your departure. We reserve the right to charge for any damage or breakages we consider was deliberate or recklessly caused. We also reserve the right to charge further sums is we are unable to re-let the room as a consequence of the damage.
Number of Persons in the Room: The number of persons occupying the room must not exceed the number stipulated as per the original booking. Swinside Inn reserve the right to refuse entry to the entire party if this condition is not observed. Anyone found not observing this rule will be asked to leave. Website: We make every effort to ensure that the information on our website www.swinsideinn.com is accurate. We do, however, reserve the right to make small changes and we accept no liability for minor inaccuracies.
Children: We can cater for children. Children of age 16 and above will be charged the full adult rate. Guests must accept total responsibility for the safety of their children at all times. Please be considerate of other guests, and keep your children with you. Children aren’t allowed in the bar after 9pm.
Dogs: We are dog friendly, but we ask that dogs are kept on leads, inside an outside of the property. Please consider other guests, and if your dog is barking (or stinking!) maybe a little walk is in order. Please do not feed your dog in the dining room. Use of our crockery or cutlery for animal feeding is prohibited (let us know if you’ve forgotten to pack a bowl, and we’ll find something suitable).
Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment
Disputes: In the event of a dispute these terms and conditions will be governed by the laws of England and the parties submit to the exclusive jurisdiction of the English Courts in relation to any dispute which may arise between them.